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Returns Policy

General

 

In all instances please notify Samsara Glass Designs as soon as possible of any issues via email, on receipt of goods. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition.

 

You have 28 days to notify us if you want to return or exchange the item. The return period will expire 28 days from the day on which you receive the goods you have ordered.

 

Once accepted, a refund for the item/s only will be provided within a maximum of 7 days from receipt of the returned goods. Unfortunately, we cannot refund the return postage costs.

 

Please Note: Samsara Glass Designs cannot accept returns for earrings (unless faulty) due to hygiene reasons.

 

Wrong product sent/Faulty goods?

 

In the rare instance you receive the wrong item or a faulty product we shall send the correct goods immediately once notified. We shall also include a pre-paid returns envelope for you to send back the incorrect item.

 

Changed your mind?

 

If you change your mind and would like to return your jewellery please send to:

 

Samsara Glass Designs, 11 Ullswater Close, Swindon, SN3 6LH. We recommend using a signed for postal service as we cannot be held responsible for postal losses.