Samsara Logo - website colour 3 SMALLER Facebook circle blue large Twitter circle blue large Commissions Google + circle red large Tiles/Splashbacks I sell on etsy

FAQ

What are your items made of?

All items are handmade using Bullseye coloured glass and dichroic glass.

 

What is 'dichroic glass'?

Dichroic glass is a coating that is put onto the surface of the glass. It was originally developed by NASA for use in their satellites. The word 'dichroic' means two-coloured and is reflective of the fact that dichroic glass often shows multiple colours depending on the angle you look at it from. For example, pink can sometimes look yellow when looked at from an angle, which can be seen in the photos of the stud earrings. Because of this the colours you see on the website might be slightly different to the colours you see when you receive the item.

 

How are they made?

All pieces are made by hand-cutting sheets of glass, layering the glass, and then firing the glass in a kiln, which melts and fuses the layers of glass together.

 

What are the jewellery findings and chains made from?

The snake chains are silver plated as are the bails that have been glued onto the glass cabochons, including the cufflinks. All the earring posts and wires, however, are Sterling Silver and are hallmarked as such.

 

How long are the pendant chains?

The chains are 16" as standard, but we can also put them on 18" chains if specificed in the drop down menu for all the pendants at no extra cost.

 

How can I know which colour is which in the options?

The order of the photographs should correspond with the order of the colours in the drop down menu. For example, the main photograph will be the first colour in the list, the second will be the second colour and so on.

 

How are the items of jewellery packaged?

Pendants and cufflinks are provided in a woven effect cardboard jewellery box. Earrings are attached to a piece of card and then securely wrapped into an organza pouch. If you order both pendants/cufflinks and earrings then the earrings will be placed within the box for more security. The items are then posted in recycled jiffy bags.

 

Can I add items to an existing order?

Sorry, it is not possible to add items to an existing order. Feel free to make another though.

 

How will I know you received my order & when will payment be deducted?

An email confirmation will be sent once an order has been received.

 

It's a gift and I don’t want to have a reference to the price in the package. Is this possible?

Yes, you will need to email with your order number after you have completed the order to notify us of this.

 

Does Samsara Glass Designs ship to multiple addresses?

Unfortunately you may only ship to one address per order.

 

Can items be returned?

Yes, items can be returned and more information can be found here. Unfortunately, we cannot accept returns of earrings due to hygiene reasons.